I chatted several times over the past 2 weeks to agents and was assured the the monies debited from my account will be refunded as I have not Cancelled my subscription

Hi Kersh, we hear your frustration here, especially after following up multiple times over the past two weeks and not seeing the refund reflect yet. That gap between what was communicated and what you’re currently experiencing is understandably disappointing. 

Here’s where things stand from our side: the credits have now been processed on your account. Once everything is fully approved on the backend, an adjusted statement will be issued reflecting those changes so you can see the correction clearly. 

To help you move forward without further back-and-forth, the next step is simply to allow the approval cycle to complete. If you don’t see the updated statement within the expected turnaround time, we can immediately escalate it for urgent review so it doesn’t stall again. 

We understand how frustrating it is to be told one thing and still not see the result, and we’re keeping this on track to ensure it’s properly closed out for you. 

Warm regards,
 Webafrica Crew