I can’t get assistance with my service
I stated using Webafrica , my service is not working keep saying no internet, I’m trying to get someone to assist , I made manual payment even thought my befit supposed to run on the 1st I’m so confused , started a chat yesterday never got assistance, today some Jason said how can they assist me but still have not , how does one get assistance in this company , acc number
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Webafrica's replyOfficial
31 Aug 2026, 11:11Hi Kit,
We understand how frustrating it must be to have your service activated and then be unable to connect, especially when you've struggled to get the assistance you need through the available support channels. This is certainly not the experience we strive to provide. We`ve requested that our Onboarding Team reach out to you directly and assist with the setup of your connection. The team will work with you to ensure the service is configured correctly and that any issues preventing connectivity are addressed.Should you require any further assistance in the meantime, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your service activated and then be unable to connect, especially when you've struggled to get the assistance you need through the available support channels. This is certainly not the experience we strive to provide. We`ve requested that our Onboarding Team reach out to you directly and assist with the setup of your connection. The team will work with you to ensure the service is configured correctly and that any issues preventing connectivity are addressed.Should you require any further assistance in the meantime, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply31 Aug 2026, 11:11
Official
Hi Kit,
We understand how frustrating it must be to have your service activated and then be unable to connect, especially when you've struggled to get the assistance you need through the available support channels. This is certainly not the experience we strive to provide. We`ve requested that our Onboarding Team reach out to you directly and assist with the setup of your connection. The team will work with you to ensure the service is configured correctly and that any issues preventing connectivity are addressed.Should you require any further assistance in the meantime, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your service activated and then be unable to connect, especially when you've struggled to get the assistance you need through the available support channels. This is certainly not the experience we strive to provide. We`ve requested that our Onboarding Team reach out to you directly and assist with the setup of your connection. The team will work with you to ensure the service is configured correctly and that any issues preventing connectivity are addressed.Should you require any further assistance in the meantime, please feel free to continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew