I canceled my service

I canceled my service. Moved to new place. Then i was told to pay 1 month notice fee for wifi i didn't use. No problem i payed I was told cancelation fee is R1000 And i can pay on app. Its been just over a week and i still am unable to pay the cancelation. Thursday no one answered my messages? I just got a bot. Friday i tried again i spoke to Aaisha who transferred me to Thubelihle who did not help me and didn't even bother to respond after they said they will get back to me with an update. I was told to hold. Then the chat automatically closed Saturday i tried again. Celine Laylah wrote back and just before i could send a response i got transferred to Muneeb F Muneeb F was very helpful They told me *" Muneeb F.*: The cancellation fee invoice would be visible by Monday Andrea as our finance team does not work over weekends" I patiently waited till Monday. Monday nothing Today is Tuesday and i need to get this sorted ASAP and im not getting assistance.