I called them on Sat...

Hi Refilwe, 
Thank you for sharing your experience.Waiting two days for a response after reaching out on Saturday is understandably frustrating, especially when you’re trying to get assistance and need timely feedback. Delays like this can make it feel like your query isn’t being prioritised, and that’s not the experience we want for you.We’ve noted your feedback and shared it with the relevant support team for review so we can look into the response delay and improve turnaround times going forward.If your query is still unresolved, please share your account details with us via DM so we can follow up and ensure it’s attended to without further delay.Warm regards,
 Webafrica Crew