NS
Nadene S
1 reviews | Active since Apr 2022
10 Apr 2026, 08:04
I at times go from o...
I at times go from one place to the other until there is an agent who gives me the help I am asking for.
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Webafrica's replyOfficial
10 Apr 2026, 09:34Hello Nadene,
Thank you for sharing your experience with us. We completely understand how frustrating it can be to move from one agent to another before finally getting the help you need. That's not the smooth experience we want for you, and we appreciate your patience throughout the process. Your feedback has been shared with our service quality team so they can look into where things went wrong and identify ways to improve how customers are assisted from the very first point of contact.
That said, we're really glad that you eventually received the assistance you were looking for and that you still walked away feeling positive about your overall experience.
If anything ever comes up, just send us a quick message on Hello Peter with your account details, and we'll be happy to help.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it can be to move from one agent to another before finally getting the help you need. That's not the smooth experience we want for you, and we appreciate your patience throughout the process. Your feedback has been shared with our service quality team so they can look into where things went wrong and identify ways to improve how customers are assisted from the very first point of contact.
That said, we're really glad that you eventually received the assistance you were looking for and that you still walked away feeling positive about your overall experience.
If anything ever comes up, just send us a quick message on Hello Peter with your account details, and we'll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 09:34
Official
Hello Nadene,
Thank you for sharing your experience with us. We completely understand how frustrating it can be to move from one agent to another before finally getting the help you need. That's not the smooth experience we want for you, and we appreciate your patience throughout the process. Your feedback has been shared with our service quality team so they can look into where things went wrong and identify ways to improve how customers are assisted from the very first point of contact.
That said, we're really glad that you eventually received the assistance you were looking for and that you still walked away feeling positive about your overall experience.
If anything ever comes up, just send us a quick message on Hello Peter with your account details, and we'll be happy to help.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it can be to move from one agent to another before finally getting the help you need. That's not the smooth experience we want for you, and we appreciate your patience throughout the process. Your feedback has been shared with our service quality team so they can look into where things went wrong and identify ways to improve how customers are assisted from the very first point of contact.
That said, we're really glad that you eventually received the assistance you were looking for and that you still walked away feeling positive about your overall experience.
If anything ever comes up, just send us a quick message on Hello Peter with your account details, and we'll be happy to help.
Warm regards,
Webafrica Crew