I app**** for a fibre line on 28 December 2023

I app**** for a fibre line on 28 December 2023. Account was pending until I had to reach out via Twitter to complain. Only then my order was approved around the 10th of January 2024. Installation took place on 12 January, following an unpleasant engagement on Twitter, threatening to look for another ISP. After installation, the line was not working. The field agent connected me and left. I complained again via Twitter that I was still not connected, only then they arranged an on boarding agent to assist me. Went live on Monday, 15 January and billed R462 for services I have not used. I waited 15 days for installation, why is this pro rata amount not reflecting that? Everything is a fight with them. They have terrible WhatsApp bots that take forever to respond. Their service is terrible, communication is even poorer.