I am writing to express my extreme dissatisfaction with Webafrica's Fibre services. Despite an efficient application process initially, my experience afterward has been nothing short of a nightmare. After making my application, no one attended to my serv

I am writing to express my extreme dissatisfaction with Webafrica's Fibre services. Despite an efficient application process initially, my experience afterward has been nothing short of a nightmare.

After making my application, no one attended to my service request for the past two months, leaving me without any service whatsoever. Yet, during this time, Webafrica continued to deduct money from my account, and this month, they even charged me twice.

I attempted to block their debit order without success, and it was only today that someone finally responded to my call. I explained that I had canceled my application due to the lack of service but was still being charged. They apologized and promised to rectify the issue.

However, shortly after this call, I received an email stating that my application had been approved, an application I had canceled two months ago. Webafrica's actions in charging me for a service I did not receive, and their disregard for my canceled application, have left me deeply disappointed and frustrated. It is clear that this company cannot be trusted, and I am left with no choice but to seek a resolution for this ongoing issue.