JJ
Jannie J
1 reviews | Active since Mar 2026
17 Mar 2026, 13:04
I am well over there installation time window and still waiting for a response
I am well over there installation time window and still waiting for a response. Customer support stating installers called when I have no call log to prove it. Just thinking about cancelling. Customer support do try their best within their limits to help.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
17 Mar 2026, 13:31Hello Jannie. We understand how frustrating it can be to wait beyond the installation window, especially when there’s uncer*****y around communication and progress. We recognise how this can lead to concerns about next steps, and we appreciate you sharing your experience, as well as your kind words about our support team’s efforts.
We’ve taken a closer look at your account and can see that Openserve has been attempting to reach you without success. Our team that handles Openserve installations has since reached out to request an alternate contact number, which has now been received. To help move things forward as quickly as possible, we will escalate this to the relevant team managing Openserve installations.
The Openserve installations team will be in touch directly with you regarding further updates.
Warm regards,
Webafrica Crew
We’ve taken a closer look at your account and can see that Openserve has been attempting to reach you without success. Our team that handles Openserve installations has since reached out to request an alternate contact number, which has now been received. To help move things forward as quickly as possible, we will escalate this to the relevant team managing Openserve installations.
The Openserve installations team will be in touch directly with you regarding further updates.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 13:31
Official
Hello Jannie. We understand how frustrating it can be to wait beyond the installation window, especially when there’s uncer*****y around communication and progress. We recognise how this can lead to concerns about next steps, and we appreciate you sharing your experience, as well as your kind words about our support team’s efforts.
We’ve taken a closer look at your account and can see that Openserve has been attempting to reach you without success. Our team that handles Openserve installations has since reached out to request an alternate contact number, which has now been received. To help move things forward as quickly as possible, we will escalate this to the relevant team managing Openserve installations.
The Openserve installations team will be in touch directly with you regarding further updates.
Warm regards,
Webafrica Crew
We’ve taken a closer look at your account and can see that Openserve has been attempting to reach you without success. Our team that handles Openserve installations has since reached out to request an alternate contact number, which has now been received. To help move things forward as quickly as possible, we will escalate this to the relevant team managing Openserve installations.
The Openserve installations team will be in touch directly with you regarding further updates.
Warm regards,
Webafrica Crew