Tn
Tebogo notty.info
1 reviews | Active since Jun 2023
22 May 2026, 16:11
I am unhappy been a week with internet off
I am unhappy been a week with internet off. We complained and complained no help . We are frustrated and been waiting for a week. When you talk to them a day you hold on the hold day being transferred to one agent to another . From last week Friday is 7 days without internet
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Replies (1)
Webafrica's replyOfficial
22 May 2026, 16:28Hi Tebogo,
We fully understand how upsetting and disruptive it is to be without internet for an extended period, especially when you rely on being connected and have already spent time contacting support. We truly acknowledge your frustration and the impact this has had over the past week.
We can see that your order has gone active; however, as the connection did not come online as expected, a line fault was logged earlier today with the network provider under ticket reference WA***. Our Faults Team is actively engaging with the network provider to ensure this is treated as a priority and to work towards restoring your service as soon as possible. You will be kept updated as the fault progresses. We remain committed to getting this resolved and supporting you until your connection is fully restored. Should you need any further assistance, you are welcome to reach out again via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We fully understand how upsetting and disruptive it is to be without internet for an extended period, especially when you rely on being connected and have already spent time contacting support. We truly acknowledge your frustration and the impact this has had over the past week.
We can see that your order has gone active; however, as the connection did not come online as expected, a line fault was logged earlier today with the network provider under ticket reference WA***. Our Faults Team is actively engaging with the network provider to ensure this is treated as a priority and to work towards restoring your service as soon as possible. You will be kept updated as the fault progresses. We remain committed to getting this resolved and supporting you until your connection is fully restored. Should you need any further assistance, you are welcome to reach out again via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply22 May 2026, 16:28
Official
Hi Tebogo,
We fully understand how upsetting and disruptive it is to be without internet for an extended period, especially when you rely on being connected and have already spent time contacting support. We truly acknowledge your frustration and the impact this has had over the past week.
We can see that your order has gone active; however, as the connection did not come online as expected, a line fault was logged earlier today with the network provider under ticket reference WA***. Our Faults Team is actively engaging with the network provider to ensure this is treated as a priority and to work towards restoring your service as soon as possible. You will be kept updated as the fault progresses. We remain committed to getting this resolved and supporting you until your connection is fully restored. Should you need any further assistance, you are welcome to reach out again via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew
We fully understand how upsetting and disruptive it is to be without internet for an extended period, especially when you rely on being connected and have already spent time contacting support. We truly acknowledge your frustration and the impact this has had over the past week.
We can see that your order has gone active; however, as the connection did not come online as expected, a line fault was logged earlier today with the network provider under ticket reference WA***. Our Faults Team is actively engaging with the network provider to ensure this is treated as a priority and to work towards restoring your service as soon as possible. You will be kept updated as the fault progresses. We remain committed to getting this resolved and supporting you until your connection is fully restored. Should you need any further assistance, you are welcome to reach out again via Hello Peter and our team will gladly assist.
Warm regards,
Webafrica Crew