I AM STILL WAITING FOR A MANAGER TO CALL BACK DO NOT USE WebAfrica THEY ARE COMMITING ***** AND has no regard for their customer they just want your money.

on the 28 June 2022 I contacted Webafrica and requested a cancellation I was advised that the last day of service would be on the 31 August 2022 and that I have until the 31st August 2022 midday to reverse the cancellation. On the 26th August 2022 I contacted Webafrica and requested that the cancellation be reverted and then subsequently made an immediate payment the agent then sent me a confirmation message advising that the reversion is successful and that my service will no longer be cancelled. In September I contacted Webafrica again because I didn’t have any service, I was advised numerous times during the month of September that they were having some connection issues and they are currently working on it. On the 26th September 2022 I once again paid my installment as I did every month. On the 3rd and 5thOctober 2022and on the 10th and 11th October 2022 I again contacted Webafrica to complain that I still did not have internet service advising them that this was now ridiculous. I was then advised by the agent that my service was cancelled and that it had been so from September 2022 at my request. I then proceeded to advise the agent that I had received confirmation that the cancellation had been reverted in August2022 and I did not give anyone permission to cancel my Internet service in September 2022, and that there had been no notification of any sort advising this and this was beside the fact that I spoke to 6 different agents during the month of September AND I PAID FOR BOTH SEPTEMBER 2022 AND OCTOBER 2022. I requested to speak to a manager I was told a manager would call me back within 72 hours. Its now January 2023 still no call from a manager. On the 15th October I contacted them again spoke to one agent explained the whole thing he said I will escalate and advise a manager to call I then was so furious that it was ridiculous that I had to contact them to get it sorted out (note no apologizes for inconvenience or anything) he then says he will put in a request for a refund for me. while trying to sort all this out he then passes me off to another agent with a message “I have meeting” the next agent passes me off to another agent and I have to then explain everything all over again to these agents I spoke to 5 different agents and each agent escalated the matter and requested a manager call me back. Now they were also trying to debit my account for a reconnection fee for a service they cancelled without my permission but I must pay for it. On the 1st November there I contacted them once again requesting a manager call me. Once again, the agent is escalating the matter however, they did give a credit for a reconnection fee but not for the two months that I paid for and did not receive. I then request a call once again and I then contacted them 2nd and 3rd and 4th November requesting this get sorted it out but nothing note: still no calls from any managers. On the 4th November I contact them again I advise once again that I will be lodging a legal complaint and that I want a manager to call me but once again no managers they eventually lodge a credit but now on the 25th November2022 I contact them and I explain to the agent that “I see there is a credit note on my account do I need to pay or will this be taking off my account? AGENT: no Ma’am DO NOT PAY AS IT WILL BE DEDUCTED FROM YOUR ACCOUNT” ON THE 5TH December 2022 my account is suspended and, on the 13th, december2022 I receive an email stating they will be cancelling my service. I contacted them now everyday of December 2022 and nothing just escalating but no calls from any managers its now 11th January 2023 and still no feedback or calls in fact I’m on the chat with them but they have passed me onto 3 different agents already who can’t seem to assist me in anyway. This Company has no respect or any regard for their customers never have I ever been treated this ****py in my life other companies go out of their way to make right with the customer no not this company they just ***** you out of money they make empty promises to try and get you off the phone and they have no customer service etiquette what so ever. IM STILL WAITING FOR A MANAGER TO CALL…