1 reviews | Active since Jul 2016
I AM PAYING SPEEDS THAT ARE NOT DELIVERED BY WEBAFIRCA
I can tell you something about webafrica, the worst service ever. They lie they make empty promises. I recently discovered, that I have been paying for R799 4mbs but the actual speeds was at 0.3mps, and when i emailed them the speed test results, it took them a week to contact me. When they did contact me I spoke to Warren in support who acknowledged that there was something wrong with my speed. He then suggested I go home and switch of my fibre to reboot, I advised him that I will ask my boss to quickly go home at around 12 and he can call me at 12:30 this was last week friday, till to date I waiting for his call, although I have sent him 4 email notifying him that I was at home, because call webafrica you just wasting your time as you hold for at least 10 to 15 minutes. I used my broad broadband speed tester app. if I want to watch a video in facebook the fibre network is so slow that it will buffer for about 5 minutes continue just buffer 10 second later while watching the video, than I have to switch over to my mtn network and then I dont have this problem. I have even emailed webafrica the a video I took with another phone to show them the buffering while i try to watch a video. when you post such things on their facebook page they delete it. these slow speed have been happening for 3 months now, and they are now blaming vumatel, they refuse to take responsibility, and I have been paying for speeds I was and not getting. webarfica service is terrible, actually I will not be paying them this month until this matter has been addressed.
YOU CAN DELETE ALL MY POSTS ON FACEBOOK, BUT I HAVE OTHER MEANS OF EXPOSING THIS TERRIBLE SERVICE FROM WEBARFICA, NEXT I GAOING TO RADIO’S TO EXPOSE HOW YOU TREAT AND LIE TO CUSTOMERS, BYT THE WAY I HAVE THE A RECODRING BETWEEN ME AND WARREN WHERE ACKOWLEDGES THAT I WAS CHARGED FOR SPEED THAT I WAS NOT GETTING. I WILLMAKE IT MY MISSION TO PAOT DIALY ON ALL MEDIA PLATFORMS UNTIL YOU SORT MY ISSUES OR REMOVE YOUR EQUIPMENT FROM MY HOUSE SO I GET ANOTHER SERVICE PROVIDER THAT WILL GIVE ME BETTER SERVICE.
Hello Netto
The team confirm making contact with you and have escalated your speed issue directly to the Vumatel engineers
Thank you
Webafrica
Hello Netto
The team confirm making contact with you and have escalated your speed issue directly to the Vumatel engineers
Thank you
Webafrica
