nN
nettosmith N

1 reviews | Active since Jul 2016

18 Dec 2017, 11:02

I AM PAYING SPEEDS THAT ARE NOT DELIVERED BY WEBAFIRCA

I can tell you something about webafrica, the worst service ever. They lie they make empty promises. I recently discovered, that I have been paying for R799 4mbs but the actual speeds was at 0.3mps, and when i emailed them the speed test results, it took them a week to contact me. When they did contact me I spoke to Warren in support who acknowledged that there was something wrong with my speed. He then suggested I go home and switch of my fibre to reboot, I advised him that I will ask my boss to quickly go home at around 12 and he can call me at 12:30 this was last week friday, till to date I waiting for his call, although I have sent him 4 email notifying him that I was at home, because call webafrica you just wasting your time as you hold for at least 10 to 15 minutes. I used my broad broadband speed tester app. if I want to watch a video in facebook the fibre network is so slow that it will buffer for about 5 minutes continue just buffer 10 second later while watching the video, than I have to switch over to my mtn network and then I dont have this problem. I have even emailed webafrica the a video I took with another phone to show them the buffering while i try to watch a video. when you post such things on their facebook page they delete it. these slow speed have been happening for 3 months now, and they are now blaming vumatel, they refuse to take responsibility, and I have been paying for speeds I was and not getting. webarfica service is terrible, actually I will not be paying them this month until this matter has been addressed.

YOU CAN DELETE ALL MY POSTS ON FACEBOOK, BUT I HAVE OTHER MEANS OF EXPOSING THIS TERRIBLE SERVICE FROM WEBARFICA, NEXT I GAOING TO RADIO’S TO EXPOSE HOW YOU TREAT AND LIE TO CUSTOMERS, BYT THE WAY I HAVE THE A RECODRING BETWEEN ME AND WARREN WHERE ACKOWLEDGES THAT I WAS CHARGED FOR SPEED THAT I WAS NOT GETTING. I WILLMAKE IT MY MISSION TO PAOT DIALY ON ALL MEDIA PLATFORMS UNTIL YOU SORT MY ISSUES OR REMOVE YOUR EQUIPMENT FROM MY HOUSE SO I GET ANOTHER SERVICE PROVIDER THAT WILL GIVE ME BETTER SERVICE.

0
Replies (1)
Webafrica
Webafrica's reply18 Dec 2017, 13:34
Official

Hello Netto

The team confirm making contact with you and have escalated your speed issue directly to the Vumatel engineers

Thank you

Webafrica