I am paying for internet but i am not getting it and they are doing nothing about it

since the beginning of Jan 2024 up to now as i type this, i have no internet connection, if i do have it then it disconnects every two minutes, i spend hours just reconnecting, or rebooting, i cannot do my work, my kids cant do school work, we cant even chill and watch anything cause the internet doesnt work, been reporting everyday since January, repeating myself daily, Vuma blames Webafrica and webafrica says it is Vuma, they never send technicians to come check if there is a problem, they want to do everything remotely but they can see it doesnt solve the proble, yet im paying them R800 per month , but i must now buy data or travel wasting petrol to go find a place i can login, when i get there i must spend money at the shops to eb allowed to sit and login, but i have paid webafrica and vumatel R800 each month for internet but they fail to solve it. they want me to be a technician and so their work plugging and unplugging, demanding that i have a laptop that uses lan cable etc, last week vuma send someone here but the person did not even look at the cables from the poles to see if they have a problem, he just changed the router and left and the problem is even worse with the new router, WEbafrica refuses to give me escalation process and a contact person like a manager or someone in high place to help me, how can i pay for a service but not get it??when its premium day they are never late to bill us but they dont give us the internet we pay for. I am going to also report them to ICASA and i will find their CEO and copy this complaint here and send it to him oe her. I want my money back because why am i paying but cant use the internet, they are sitting comfortably where they are and i cant even do my work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! pathetic service, they are just pointing fingers at each other

why are you refusing to give a manager or senior person so i can adress this with them

now i must switch on my own data to submit this complaint because their internet that i paid for is OFFFFFFF