I am not happy with the Billing department, the lady is inexperienced and rude.

<p>Good evening, I am upset with the reception I received from a lady at the billing department, just today, at 5:30-5:45 call with her. It was a cat and mouse conversation, which I then believe she is inexperienced, and imposes her ideas on my query, which made me more upset, telling me to "listen!!". I regret why I didnt sign up with Afrihost, as they've never given me this attitude before. <br /><br />Firstly, my account was reasobly suspended due to an owing amount of R285.93 or so. I called in immediately after discovering this on the 26 July 2017 to confirm that I making an immediate payment and need the account reactivated. I uploaded proof of payment as well. My account was updated. On the 01 August 2017, Web Africa sent a debit order instruction of 364.93 or so, and it went off against my account. I tried calling the billing department to correct this, I made attempts for 2 days. what is sad is that I spend so much airtime waiting on the phone for the billing department to answer, and no one answered. So I reasonably went to the bank, reversed that R364.93 and manually paid R79 which is what was meant to be debited. Today I got an email that I have an invoice to pay of R50 due to a failed debit order. I called the billing department, and talked to a lady, was rude, hardly listened to me, and imposed her concept of what she wants to happen; and I was disappointed. The R50 was charged on me because I was correcting figures, I was charged twice for an amount I already paid on the 26th. And I tried explaining this to her, and enquired the fault was on their side, because they sent a wrong instruction to the bank. I need that R50 corrected, because had the billing department sent the correct instruction of R79, none of this would have happened. Should I find my self in a position where I will be pushed to pay the R50; believe, that very day I am moving my domain, I am heading to Afrihost. Please correct this. Thank you</p>