DP
Darryl P
1 reviews | Active since Sept 2022
20 Aug 2026, 12:41
I am not happy at all with Webafrica
I am not happy at all with Webafrica. I have been waiting almost 3 months for my service to be activated. I have also been waiting over a month for them to install an ONT box. My services were activated but still no installation. Now i am billed R260 pro rata, but still no technician. I have contacted Webafrica more than 8 times for a technician. Not one of the 8 different agents were able to assist me. One of the agents Neo was very rude. Ignored all my messages and ended the chat
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Webafrica's replyOfficial
20 Aug 2026, 12:53Hi Darryl,
We understand your frustration after waiting so long for your installation and having to contact us multiple times without the progress you expected.
We understand your frustration after waiting so long for your installation and having to contact us multiple times without the progress you expected.
A follow-up has been sent to our third-party installation team to assist with scheduling the installation of your ONT and provide an update on the outstanding work.
We appreciate your patience while this is being addressed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply20 Aug 2026, 12:53
Official
Hi Darryl,
We understand your frustration after waiting so long for your installation and having to contact us multiple times without the progress you expected.
We understand your frustration after waiting so long for your installation and having to contact us multiple times without the progress you expected.
A follow-up has been sent to our third-party installation team to assist with scheduling the installation of your ONT and provide an update on the outstanding work.
We appreciate your patience while this is being addressed.
Warm regards,
Webafrica Crew
Webafrica Crew