I am extremely disappointed with the service I have received from WebAfrica.

Item: Webafrica
Rating: 1
Author: Msekeli M

My internet connection has been consistently slow since the beginning of the month, and there has been little to no communication regarding the issue. I have also tried contacting support through WhatsApp, but I have not received a response, and the contact number does not seem to go through.

At this point, I would like to cancel my account and request a refund for the period during which I have not received the service I am paying for.

Please provide me with a clear response and confirmation of the cancellation and refund process as soon as possible.

Helpful (0)

Replies (5)

Webafrica's replyOfficial

11 Sept 2026, 14:48

Hi Msekeli,
We understand your frustration, particularly after experiencing slow connectivity for an extended period and struggling to get through to our support channels. We also acknowledge your concerns regarding the lack of communication and your request for both cancellation and a refund.

We’ve logged this with the relevant team to review the connectivity concerns, account cancellation request and refund query. The team will assess the account details and assist with the applicable process and next steps.

Warm regards,
Webafrica Crew

Webafrica's reply11 Sept 2026, 14:48

Official

Warm regards,
Webafrica Crew

Msekeli M's updateReviewer Update

11 Sept 2026, 15:52

Please treat this as urgent. When I request cancellation, I do not want the process to be delayed and then be told that it is already mid-month.

I have been raising this issue since the beginning of the month, and I expect my cancellation request and refund to be processed based on the date I first reported the problem.

Please confirm receipt of my cancellation request and advise me of the next steps as soon as possible.

Msekeli M's update11 Sept 2026, 15:52

Reviewer Update

Please treat this as urgent. When I request cancellation, I do not want the process to be delayed and then be told that it is already mid-month.

I have been raising this issue since the beginning of the month, and I expect my cancellation request and refund to be processed based on the date I first reported the problem.

Please confirm receipt of my cancellation request and advise me of the next steps as soon as possible.

Webafrica's replyOfficial

11 Sept 2026, 16:02

Hi Msekeli,

We have logged your feedback and will continue to be here for you for any further support or updates on the above.

Warm regards,
Webafrica Crew

Webafrica's reply11 Sept 2026, 16:02

Official

Hi Msekeli,

We have logged your feedback and will continue to be here for you for any further support or updates on the above.

Warm regards,
Webafrica Crew

Msekeli M's updateReviewer Update

22 Sept 2026, 08:08

so up untill today you cant fix my speed and cant cancel my account

Msekeli M's update22 Sept 2026, 08:08

Reviewer Update

so up untill today you cant fix my speed and cant cancel my account

Webafrica's replyOfficial

23 Sept 2026, 10:40

Hi Msekeli,

We understand your frustration, especially with the speed issue still affecting your service and your cancellation request remaining unresolved. We recognise that you’ve been raising this matter since the beginning of the month and have been waiting for both the technical issue and cancellation to be addressed.

There is currently an open fault with our Technical Support Team, and they are actively working on the issue. We’ll continue to monitor the matter and await their feedback so that the next steps can be addressed accordingly.

Warm regards,
Webafrica Crew

Webafrica's reply23 Sept 2026, 10:40

Official

Hi Msekeli,

Warm regards,
Webafrica Crew