M
Mj
1 reviews | Active since May 2026
25 May 2026, 16:26
I always have to bounce around multiple agents before my issue is resolved
I always have to bounce around multiple agents before my issue is resolved. I honestly rate WebAfrica really low. But there are a handful of agents that I would rate really high for the effort they put in to helping me...I hope the company can really try and push all agents to know their jobs really well to avoid getting different answers from everyone..also if they can push the importance of customer service, and how much of a difference it actually makes.
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Webafrica's replyOfficial
25 May 2026, 16:29Hi Mj, Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced having to move between multiple agents before getting a resolution. That kind of inconsistency and mixed information is not the experience we want for you. We also really appreciate you highlighting the positive impact of the agents who did go the extra mile to assist you. Your comments around consistency, product knowledge, and customer service are noted and are valuable in helping us improve how we support our customers going forward. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply25 May 2026, 16:29
Official
Hi Mj, Thank you for taking the time to share your feedback, and we’re sorry to hear about the frustration you’ve experienced having to move between multiple agents before getting a resolution. That kind of inconsistency and mixed information is not the experience we want for you. We also really appreciate you highlighting the positive impact of the agents who did go the extra mile to assist you. Your comments around consistency, product knowledge, and customer service are noted and are valuable in helping us improve how we support our customers going forward. Warm regards,
Webafrica Crew
Webafrica Crew