I always experience ...

 Hi  Wongezile. We understand how frustrating it is to experience ongoing network issues, especially when your router's performance has worsened. Your experience matters, and we’re committed to getting this resolved. Our tech support team managed to connect to your chat session earlier today and troubleshoot the connection. The matter has now been escalated to Vumatel for further investigation. You will receive live fault updates directly via SMS as progress is made. For any additional assistance or questions, please send us a private message so we can support you directly and ensure your connection is fully restored. Warm regards,
 Webafrica Crew