How to they still operate?

I have never in my life experienced service like this. We moved house on the 1st of June, thus requested to have the service moved.

After 22 days of following up and getting the same rehe****d response on a daily basis, I decided to cancel the order and move to another ISP. My cancellation was not processed (such a surprise) and I was then billed at the end of June for services received pro-rata in June and the whole of July.

The call centre staff has no idea what is going on in the company. Throughout the follow ups I was refused to speak to a manager numerous times, as they were not allowed to provide clients with the contact details. How on earth is a business run like this?

Due to their lack of pretty much everything business related, I am now unable to access my line (for which I have received my configured router from the new ISP within 7 business days, as promised) as they did not cancel the order.

Truly shocked at the level of client service that they provide. This is totally unacceptable and management needs to step up.