1 reviews | Active since Dec 2011
HOW DOES THIS COMPANY STILL EXIST?
<p>I am so frustrated and fed up right now. This is more a rant than anything else. This company has the worst customer service I have ever received. I have phoned and opened 3 support tickets for the same issue, each gets one reply, and then ignored until I reopen another ticket with links to its predecessors. I have had a download speed of less than 20Mbps on a 100Mbps line EVERY NIGHT. It’s fine during the day, when I’m at work and not able to use anything, but as soon as I have a use for this service I’m paying for, I have to wait for YouTube videos to load because my line is so slow. On a 100Mbps line, I need to wait for YouTube to load. My phone internet is faster. Support replies saying restart everything, as if I haven’t done this 100 times. Phone support treated me like an idiot, ticket replies are the most generic I’ve seen. I’m just so sick of this. It’s like talking to someone who is on drugs and wearing headphones, I receive a minute of attention and one reply, WHICH I REPLY TO, then nothing.</p>
Hi Steve.
Sorry to hear about the experience you had with WA thus far. We would of course want to make sure that this is seen to asap. We request that you send us an email with your customer code/details to locate your profile so we can escalate this matter to one of the fibre seniors to investigate and action further.
We know you spoke to others before and may be reluctant on speaking to others again with the expectation of having the same thing happening again but it would be best to have one or two people deal with this rather than many.
You may send the email to ***.
Hi Steve.
Sorry to hear about the experience you had with WA thus far. We would of course want to make sure that this is seen to asap. We request that you send us an email with your customer code/details to locate your profile so we can escalate this matter to one of the fibre seniors to investigate and action further.
We know you spoke to others before and may be reluctant on speaking to others again with the expectation of having the same thing happening again but it would be best to have one or two people deal with this rather than many.
You may send the email to ***.