How do I just log a support request for a technical fault?

I've been a long-standing customer of WebAfrica and over the years been really happy with the service I've received. Until now.

In the past, one of the real differentiators was your excellent customer support. You had technical people who knew their stuff. I could call in, log a ticket on the website, safe in the knowledge that my problem would get attended to.

I have had a VoIP issue, I'm registered, I can receive calls, and until yesterday I could make calls to most numbers. Today I cannot make calls. I'm getting a 403 - Forbidden error from your SIP server. All I need is to log the issue, and know that someone will look at the logs and config at your end, and work towards a resolution. Or tell me where my config is wrong, why I'm getting forbidden, and I'll fix it.

But I can't log a ticket, at all, in any way. Call Centre - no answer Website, log a ticket - is auto closed telling me to use the Whatsapp chat. Whatsapp chat - deep breath - is utterly useless. First random FAQs are offered. After requesting a live chat - 15mins passed and a callback is offered, which never comes. When I finally got a live chat going, I responded with my problem, eventually after a further 10minutes the agent rep**** that since they had had no response from me they were ending the chat. Twitter - no response. Facebook DM - only a robot suggesting I try the Whatsapp line (see above).

I just want to log a support request. That's all...