TS
Theuns S

1 reviews | Active since Jun 2018

06 Jun 2018, 14:48

How bad can the service be at Webafrica?

I have tried my best to do business with Web Africa but I understand that this company do not do business with normal people which I am one of.They are full of themselves and try their best to be non-cooperative. Please if you read this review with a mind to do business with them do yourself a favor and RUN.

After weeks of trying to get myself Rica approved I heard today nobody at Webafrica can help me.

I sent money, app**** and sent all my docs like I do every year for my bank.But the account is not in my name but in my wife's name. So I sent a confirmation letter confirming letter from her -I am living with her 40 years and in the same home.

Last week I spoke to one of the webafrica people - cannot except the letter if it was not stamped by police or commissioner.Never heard of this before in my life but What web Africa is saying must be law ?

Well I got it scan it and sent it. Now I was wise because the first 2 times I sent without confirming telefonically - then they could only find half of the info- but in any case.

Spoken to a lady. She cannot help me after I hold on for 15 min -why not? They have cancelled my application. I said but I spoke to you people on Friday . She said it is cancelled.

Then I asked her managers mail address. Well ,she said hold on. 15 min. Then she came back on line and tried to tell me I do not have an application.Needless to say I never got the mail address or her name.

Today I understand their business are big and we are small - I hope it work out well for the Webafrica guys hammering the normal guy on the street.

But if I knew I never would have tried even to do business with them.

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Replies (1)
Webafrica
Webafrica's reply06 Jun 2018, 14:58
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica