J
Jerry

1 reviews | Active since May 2026

11 Sept 2026, 13:06

How are they a working company useless absolutely dumb

If there was 0 Stars I would have gave that

Absolutely *********** and F**king dumb agents that can't do simple things asked for credit coz of them not even connecting services properly the first time that caused me to be without internet for 10 days but they took the money very fast they eventually after 2 months gave me a credit but they still debit my account for the full amount for a further 2 months then no one can resolve it I am absolutely shocked how is there accounts team working and this is a big company absolutely disgraceful message there WhatsApp someone will respond with 2 messages and then end the chat go on there live chat on the app same issue I asked for my services to be cancelled at the end of September or first of October they put it to November they are absolutely dumb calling them dumb is a complete

0
Replies (3)
Webafrica
Webafrica's reply11 Sept 2026, 13:15
Official
Hi Jerry, 
We understand your frustration regarding the cancellation date, particularly as you requested for the service to be cancelled at the end of September or the beginning of October.Please note that cancellations are subject to a calendar month’s notice. This means the cancellation request must be received before the start of the relevant calendar month for the cancellation to take effect at the end of that month. Where the request is received during the month, the cancellation date will generally fall at the end of the following calendar month.We appreciate that this may not have been the outcome you expected and understand your concerns regarding the cancellation date.Warm regards,
Webafrica Crew
J
Jerry's update11 Sept 2026, 13:54
Reviewer Update
Hi I am on a month to month
Webafrica
Webafrica's reply11 Sept 2026, 14:06
Official
Hi Jerry,We understand your point that the service is on a month-to-month basis. Being on a month-to-month service means there is no fixed-term contract, but cancellation is still subject to the applicable notice period.We’ll have the relevant team review the cancellation request and the account details to confirm the applicable cancellation date and assist with any further clarification needed.Warm regards,
Webafrica Crew