horrific service from Webafrica

I have received by far the worst service from Webafrica. My line was supposed to be activated today (I confirmed on two seperate occasions telephonically and via email that my line will be active 1 Oct'21). The day has come and gone and I still have no access. After SEVERAL attempts on their silly whats app line, still nobody is able to assist me why I have no connection yet. I have called their sales line and they transfer me to a different department for assistance, and all the lady said it will be switched on today, but dont know what time and I will receive an email shortly. Its been 3 hours later and I have not received any communication yet. I called their number again and waited more than 35 min on the line without anybody answering, maybe they went home early this Friday leaving desperate customers hanging that cant run their business from home, losing money every minute they cant work due to no internet. Very proffessional Webafrica, hope your are super proud of yourself