Horrific Experience!

Since the 3rd March 2022, I’ve tried to resolve my query with WebAfrica.

I’ve received very little to none support in reconnecting my line.

Firstly, on the 3rd March 2022, I was notified about my debit order being unsuccessful. I immediately contacted WebAfrica to resolve this by making an additional debit order instruction arrangement with them. A week later, on the 7th March 2022, I noticed my debit order did not still go off. I contacted WebAfrica again, only to receive no feedback. Walter gets back to me on the 8th March 2022 stating technical issues occurred. The 9th March 2022, I needed to follow-up again. Keketso advised payment was not received. As such, I made a manual payment via EFT.

A month later, on the 1st April 2022, my line was still not reconnected. Pathetic, right? It didn’t end there… when I tried to call the call centre then I don’t manage to get through and get told ‘call back during service times’. The only way I can only get hold of someone is via a chat. On the 2nd April 2022, Melissa responded sending someone to my home without communication yet this matter did not require a house call visit – it’s merely been a reconnection issue.

The 3rd and 4th April 2022, I’ve received numerous voice prompts saying ‘we experiencing technical issues’.

And.. to date, this query of mine is still not resolved. My last communication received stated no record of your chat. Really? After all this effort? After all this back and forth?

So… still… I’m waiting for someone to get back to me. What an horrific experience!