HORRID SERVICE & NO RESOLUTION

I have had the most horrid experience with WebAfrica simply trying to activate and ALREADY EXISTING line in a new premises. All they have to do is activate the line and my account but they keep pushing the blame on Vumatel. My emails go unanswered (3 weeks later) and the WhatsApp chat tool is absolutely useless. Dont bother using them if you expect any service at all.