Horrid FTTH service

<p>Between WebAfrica and Frogfoot Fibre, my Fibre experience has been ruined even before it began. I launched my application on 14 June 2016. After repeatedly following up on the status, I was informed that the installation will take place on the 1st of July 2016 by a third party. The lines were installed. The "splicer" only had to connect the lines and install the boxes. This was done on the 4th of July. WebAfrica delivered the router on friday the 5th, but I was informed that a second box was not installed and the router could not be connected. I have been promised on numerous occations that I would be contacted with regards to the progress, nothing. My Fibre line is active and I was immediately billed for it (although the first month is supposedly free) but I cannot use it. Frogfoot informed me that they do not deal with the public, I must talk to the ISP, The ISP blames FrogFoot, so how must I remedy this? Highly upset with both WebAfrica and Frogfoot, terrible service.</p>