Horribly annoyed

December the 18th it will be a whole year that I paid my Vuma account with Webafrica being my service provider however as we speaking I have not have any wifi since then in fact they closed that time and when they started working in January I was told my account was deleted and I will receive a refund till today nothing and nobody is assisting in any way to get this sorted...ive logged numerous complaints and no feedback by now I feel the Ombudsman is my best bet because this is just ridiculous...