HORRIBLE, UNSATISFACTORY, UNPROFESSIONAL, LACK CUSTOMER SKILLS

I've app**** for the webafrica fibre line August 2021, used the line for 3 months, after moving from the address the fibre line was installed at, I called in asking if they would assist me in moving the line too a different address.

The agent informed me that to move the line would cost me the same as canceling the line completely. Explaining i dont use the line or haven't but yet still paying the full price.

On the 5th September again making contact to cancel the line im informed i can only cancel the line end of September 2022 which makes no sense considering that I app**** for the line in August 2021.

Anyway, i was informed if i canceled before the time that i would pay a penalty. On September 1st 2022 i made contact regarding the cancelation again as i was informed too give a full months calender notice to cancel, only now to be informed FOR THE FIRST TIME that if i don't return the router i need to pay the router fee BUT THIS WASNT BROUGHT TO MY ATTENTION AT ANY TIME, i explained this to yet another agent *Winchesro*: Ref#: *** (he provided me with a reference on the September 5th 2022 and advised i will be contacted via the finance department. I once AGAIN made contact on 8th September 2022 regarding the reference spoke with [09/08, 08:27] Lauren: *Winchesro*: Ref#: *** [09/08, 08:33] Webafrica: *Nomnikelo*: I will follow up for you [09/08, 09:07] Webafrica: Hi Lauren Arendse , it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [09/08, 09:07] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Nomnikelo* or press *0* to return to the main menu.

This is the kind of response one gets. No one comes back to you. Clearly not making a payment means nothing but just that. They will phone you 24/7, send numerous amount of mails out to make a payment before assisting you and when doing that you get the response i got.

I will not pay for someone else's in competency because they cant explain their own products in detail because customer service is down the drain its about money.

As long as they can debit your account they couldn't give a care in the world about actual service.

Or do you have enough customers that doesn't query thw actual **** being put before them because of effort!!

I will take this as far as i need too. Its unacceptable! A full year of debiting a customers account, hasnt used the line, no compromising from the actual company. Now that I'm due to cancel they prepared to move my line to my new address and drop my subscription but canceling my line is clearly not a option in the companies eyes!!!

How nice to have staff so dedicated to a company they cant see through their clients they make UNHAPPY!!