Horrible support

I requested a package upgrade on 23 April 2024. On May 1, 2024 Webafrica debited my account with the upgraded package however my upgrade was not completed. I am now paying for something I am not getting. I have been in touch with support on whatsapp and I keep getting "system glitch, we dont have your payment, it takes 3-5 days, it take 5-7 days" or just "I am looking into it" and then the chat ends or they just leave me waiting till the end of shift then the chat ends. Its been almost two weeks and I am nowhere near a solution. I have not received a invoice for my payment either and no one knows where my money has gone to. This experience is definitely not worth it.