Horrible speed and service

Very very poor service from webafrica and metrofibre.

Requested in the beginning of December my relocation to my new residence, for the 26th of December 2023. Only to find that they activated it on the 10th of January after numerous support tickets and live chats for hours and hours.

Eventually they got that working, my speed was on 500mbps as per my sign up agreement. 2 weeks later, 22de of January, my speed is only 95mbps(still paying for 500mbps). No this is terrible service, not keeping up their end of the relocation request and now the worst speeds and not even getting my moneys worth. To top it all off, they still charge me full amount for delayed services and poor speed. Absolutely very poor service received this past month. Please rectify asap or cancel my agreement immediately with no extra costs! I am fed up with this horrible service.