Horrible services from agents and web africa

I subscribe to web africa on the 4th Nov 2021 internet active 26th Nov inbetween that times i spoke to agents that i do not need installation repeatedly, after that ive got problems with internet. No intermet connection or connected with out internet is not smooth, intermittent line. From 26th Nov still not fixed . No help from agents chat a few min they dissapear then Chat has ended restart agian waiting for angents more that 5 hour before a agent replies all i get is restart fiber box and router and change router settings still the same bad internet. Now from the 5th Jan a ticke was logged yesterday it was resolved no idea what was resolved coz ive been without internet for 4 days. I want to cancel my internet on the 4 th of Jan we are at the 7th and all the agents are reconnectomg me to other agents and when the agwnt reply the end my chat woth a letter that i need to pay installation fees of 2700 that i agreed on. I agreed on nothing didnt sign a paper or contract. But i did not have any installation done at allll? . So i payed for the month no internet and they refuse to let me cancel and do my 30 day and they want me to pay something that they did not even give me installation. I tried to rate to get n reply i rep**** on their fb page and now here no reply from web africa bad internet bad service and ypu just deal witb agents that can not so theie jobs correctly coz they sit at home and work so their is no supervision