Horrible service regarding refund claim

I am Webafrica’s customer. I subscribe to one of their internet packages monthly. At the beginning of the month, they double deducted on my bank account. They notified me of the error, advising that they process my refund, which will take up to 5 working days. 5 working days ended on Friday, 08 March 2024 and I have not received any correspondence from them about my refund. I tried calling them about my refund and their automated call note referred me to Whatsapp to “chat to someone”. I never received “someone” to assist me on their WhatsApp.

I received horrible client care experience regarding my refund claim. I just don’t understand their client care model where you have an account issue, they refer you to a WhatsApp but when they sign you up, you speak to a consultant.

I at least expect a call from them regarding my refund claim.