Horrible service provider

On the 20th March 2024, I made a payment from Pick n Pay for my voucher that I had been given by the Webafrica service provider of which it was incorrect . They have issued me different reference voucher numbers that have now created lots of confusion. After my payment, I've noticed that my internet is still off. I immediately reported the matter to Webafrica live chat with different agents, and I was advised that the voucher number that I have used belongs to someone's house address, and they have escalated my query to the billing department to rectify and allocate it to my address. and to allocate it to the correct address, which is my house address, and it only takes 48 hours. To date I'm still struggling to get Webafrica to sort out this matter and I have paid.