Horrible service. No one knows what is going on.

Absolutely horrible service. I moved homes, paid extra to be able to have wifi in July, and ever since the only thing that webafrica/open serve had to do is to activate the line.

From there, everything went south. First they thought installation was required. Now they decided it is not required. Every second agent I speak to still says installation is required. I have called a couple of times now, and everyone promised to escalate me. However I didn't receive any calls from relevant departments, or get anything as of yet. From what I understand the situation is now escalated to openserve because they need to do the activation. But, if it continues like this I need my wifi to be activated, and it is as simple as activating

If I can just talk to one agent, on a phone, not whatsapp who can actually tell me what is going on and when my fiber will activate that will be awesome. Also, need to reverse the extra amount I was billed for wifi in July.

I will be forced to cancel and moved to another provider if my wifi doesn't activate in the next 48 hours.