Horrible Service. NO INTERNET FOR 3 WEEKS NOW

What a horrible experience I've had with this ISP. I opened a case 3 weeks ago for assistance with connectivity issue. An agent tried to assist but failed to resolve the issue and I was informed that it was escalated. Received some emails and smses that the issue is being attended to. After a few days I get a message that the ticket as been closed. Yet I didn't get any assistance, still don't have connectivity 3 weeks after logging the issue. Yet I will be expected to pay for a service that I never used. You don't follow through with logged ticket to ensure that are properly addressed before closing them.

Your support process sucks. Your whatsapp chat process only works for simple troubleshooting. You cannot expect to resolve a serious issue when you don't even call the customer to properly diagnose the issue. You guys suck!!!