Horrible Service from WebAfrica - Zero communication skills from Consultants

I am so disappointed with the service l am currently receiving from Web Africa. I have been on this service for the past years and every time l move homes l get the same problems. I am moving houses and l logged in the moving house option on the 21st of Sept. I received am email that my order was being processed the following day. After that l never received any other communication with the. My current services were cut on the 28th of Sept. Yesterday l used their live Whatsapp chat and was helped but one of the consultants who notified me that l was scheduled for installation the following day. The Vumatel guys did not contact me to set and appointment and l went back to the chat to check why they had not contacted me. Spoke to one of the consultants Melissa Hartzenberg and she just left me hanging waiting for feedback. Told me she had a scheduled break. Why did you take up my issue if you knew you had a scheduled break?? This morning l went back to the Whatsapp live chat and was assisted by Taryn Thenain. Once again she left our chats without us resolving the issue. Your consultants need training on handling customer issues. I have been trying to call the landline number and was on hold for a good 20mins.

I even took a day off because l was expecting installations today. Your poor service is really an inconvenience. I definitely do not recommend using their services because the customer care is really horrible. Please do better Web Africa.