HORRIBLE SERVICE FROM WEBAFRICA!!!

Terrible service from Webafrica, starting with a few... *Horrible customer service *Poor communication *Terrible connection

I have been having trouble for the past 3 weeks (internet down) everyday I try reaching out to an agent with no success, it's always a robot chatting and takes ages getting through to anyone.

Long story short, I got so fed up with the internet being down for 3 weeks that brought me to a point to cancel and now I'm told that I need to pay cancelation fee of R999 because of the installation, Yet none of Webafrica's guys came out to do an installation or anything because there was already a Fibre line active, I just received a package via Courier with their router and I connected everything myself. I need a solution PLEASE!!!