Horrible service from Webafrica

So I registered with with Webafrica through vuma tel to install Fibre at my house. They came and installed. A day later I was billed but I have not received the so called router they promised to deliver. Each time I call them I have to wait for an hour and I am told that on their WhatsApp number, they have a response time of less than 10 minutes.

This is how we get every attention of every horrible service from companies. My first joining this company and the experience is horrible. I have paid for services I am not receiving. I wanna cancel my subscription since I have no router, there will be no cancelation or outstanding fee.