Horrible service from Webafrica.

Good day. Id actually like to report WebAfrica but don't know which way forward.Hoping this will help. In the beginning of May I ordered installation for a second line to my address with Webafrica. I was told yes it's all good and may proceed to payment and that installation will happen after payment. I paid and was told within 5 days they will call to schedule appointment. 1 week later and nothing I messaged and messaged until I was told that a second line is not possible. They telling me after making me pay and make it seem like it is possible. I requested refund 21st May 2024 and waited a week till I messaged again and was told it was only listed onto the system 29th of May and I must wait 10-15days to get email first than money will be in my account. Today is the 24th of June and still nothing. No email to confirm nothing from them. I messaged again and all they say is they don't know what the delay is. How come they don't know. Now today I was told that my refund request wasn't escalated to vumatel. So after all the constant messaging how come non I spoke to could see that it wasn't. And how come didn't they do it when they saw it wasn't. I'm deeply disappointed. Now I have to wait more days for my money back and it honestly seems like a dead end street. They not helping me.