HORRIBLE SERVICE FROM WEB AFRICA

I had my fibre installed on the 01 Feb 21 and up until today 17 Feb 21 I have no connection. The WhatsApp line is horrible I have to wait to chat to someone for 3 hours + just to be told the status of my fibre is pending and then I transfer me to the provisioning team. I then never get to chat to anyone in the provisioning team and then receive an automatic reply hours later '' sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable A call back request has been sent to our agents and they will contact you. this message I receive during business hours 7am till 9pm. I would like to cancel and I am not sure how to but I will be reversing my money from the bank over the weekend. I refuse to pay for a service I am not receiving. The agents on the WhatsApp chat shows no empathy and this is a bad reflection on business. It comes to show how terrible your service is. I working for a BPO internationally and if this was the service I had to give my clients, our company will have a huge complaint, a fine at the ombudsman office and even compensation for distress to the client. I have put the Fibre in for many reason. For work, my kids and the communities kids that don't have internet to their disposal and you web Africa makes this very difficult and placing doubt in the kids mind about me as a person. Imagine how I have to tell this kids I am still waiting on the Fibre to be connected how bad is that. I WILL NOT RECOMMEND ANYONE TO YOUR THE SERVICE IS HORRIBLE