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Tshegofatso E
1 reviews | Active since Mar 2023
23 Mar 2026, 16:42
Horrible service
I’ve placed an Oder with web Africa since last month .The agents are quick to respond on WhatsApp but there’s simply so resolution to our quireys.A month later I still don’t have my order .i made a mistake ordering without checking the reviews .
Helpful (0)
Replies (4)0
Replies (4)
Webafrica's replyOfficial
23 Mar 2026, 17:03HelloTshegofatso,
We completely understand how frustrating and disappointing it must be to have placed your order over a month ago and still not received it, especially after seeing quick responses from our agents on WhatsApp. Waiting for a service you were expecting can be incredibly stressful, and we truly appreciate you taking the time to share your experience.
We have reached out to the team that handles Metrofibre orders and requested that they follow up on your order and provide feedback to you as soon as possible. Your experience will also be shared with our Service Quality Team to help improve the ordering process for all customers.
If you would like any further clarification or support while waiting for the update, our team is ready to assist and ensure your concerns are addressed.
Warm regards,
WebAfrica Crew
We completely understand how frustrating and disappointing it must be to have placed your order over a month ago and still not received it, especially after seeing quick responses from our agents on WhatsApp. Waiting for a service you were expecting can be incredibly stressful, and we truly appreciate you taking the time to share your experience.
We have reached out to the team that handles Metrofibre orders and requested that they follow up on your order and provide feedback to you as soon as possible. Your experience will also be shared with our Service Quality Team to help improve the ordering process for all customers.
If you would like any further clarification or support while waiting for the update, our team is ready to assist and ensure your concerns are addressed.
Warm regards,
WebAfrica Crew
Webafrica's reply23 Mar 2026, 17:03
Official
HelloTshegofatso,
We completely understand how frustrating and disappointing it must be to have placed your order over a month ago and still not received it, especially after seeing quick responses from our agents on WhatsApp. Waiting for a service you were expecting can be incredibly stressful, and we truly appreciate you taking the time to share your experience.
We have reached out to the team that handles Metrofibre orders and requested that they follow up on your order and provide feedback to you as soon as possible. Your experience will also be shared with our Service Quality Team to help improve the ordering process for all customers.
If you would like any further clarification or support while waiting for the update, our team is ready to assist and ensure your concerns are addressed.
Warm regards,
WebAfrica Crew
We completely understand how frustrating and disappointing it must be to have placed your order over a month ago and still not received it, especially after seeing quick responses from our agents on WhatsApp. Waiting for a service you were expecting can be incredibly stressful, and we truly appreciate you taking the time to share your experience.
We have reached out to the team that handles Metrofibre orders and requested that they follow up on your order and provide feedback to you as soon as possible. Your experience will also be shared with our Service Quality Team to help improve the ordering process for all customers.
If you would like any further clarification or support while waiting for the update, our team is ready to assist and ensure your concerns are addressed.
Warm regards,
WebAfrica Crew
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Tshegofatso E's updateReviewer Update
23 Mar 2026, 17:41I’d like to receive my Oder we have been doing back and forth on WhatsApp, nothing really materialises
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Tshegofatso E's update23 Mar 2026, 17:41
Reviewer Update
I’d like to receive my Oder we have been doing back and forth on WhatsApp, nothing really materialises
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Tshegofatso E's updateReviewer Update
23 Mar 2026, 17:44I’ve been getting smss that my Oder has issues and there’s no feed back time.. then order was ecscalled still there’s issue I want to know if your webafrica is unable to provide the service or not
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Tshegofatso E's update23 Mar 2026, 17:44
Reviewer Update
I’ve been getting smss that my Oder has issues and there’s no feed back time.. then order was ecscalled still there’s issue I want to know if your webafrica is unable to provide the service or not
Webafrica's replyOfficial
24 Mar 2026, 08:50Hi Tshegofatso, we completely understand how frustrating it can be to receive SMS updates about issues with your order and still not have clarity on the progress. We recognise the inconvenience this has caused, especially when you’re eager to get your service up and running. We want to reassure you that our Order Fulfilment Team has submitted an escalation to MetroFibre. They are actively reviewing the situation, and you will receive an update as soon as there is progress. We truly appreciate your patience and understanding while this matter is being resolved. Please know that we are committed to keeping you informed and ensuring your service is delivered as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply24 Mar 2026, 08:50
Official
Hi Tshegofatso, we completely understand how frustrating it can be to receive SMS updates about issues with your order and still not have clarity on the progress. We recognise the inconvenience this has caused, especially when you’re eager to get your service up and running. We want to reassure you that our Order Fulfilment Team has submitted an escalation to MetroFibre. They are actively reviewing the situation, and you will receive an update as soon as there is progress. We truly appreciate your patience and understanding while this matter is being resolved. Please know that we are committed to keeping you informed and ensuring your service is delivered as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew