lQ
laula Q
1 reviews | Active since Jun 2022
06 May 2026, 10:31
Horrible service DO NOT use webafrica
i got LTE router with them from Telkom i got it in December from till April i have been struggling with internet being down . id log calls with their agents and they would get closed with no feedback . i asked for refund for down time and they still refused . i stopped paying for month now my sim has been cancelled with out any instruction from me . its a mission to get thru their agents and they operate like an old company in 1994 . their feedback takes 24-48 hours . and have zero sense of urgency for customers . you cant even call them for urgent matters only wats app
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
06 May 2026, 10:53Hi Laula,
We understand how frustrating and upsetting this experience has been, especially dealing with repeated downtime, closed tickets without feedback, challenges reaching support, and then having your service cancelled after you stopped paying due to ongoing issues. This is certainly not the experience we want for our clients, and we recognise how exhausting this has been for you.
We’ve reviewed the account and can confirm that Telkom has provided confirmation that the service has been reconnected. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully. Once restarted, the service should come back online.
Your feedback regarding prolonged downtime, ticket handling, response times, and the overall support experience will be shared with our Service Quality Team for review and improvement, as urgency and clear communication are essential.
If you still require any assistance after restarting the router or if the connection does not restore, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting this experience has been, especially dealing with repeated downtime, closed tickets without feedback, challenges reaching support, and then having your service cancelled after you stopped paying due to ongoing issues. This is certainly not the experience we want for our clients, and we recognise how exhausting this has been for you.
We’ve reviewed the account and can confirm that Telkom has provided confirmation that the service has been reconnected. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully. Once restarted, the service should come back online.
Your feedback regarding prolonged downtime, ticket handling, response times, and the overall support experience will be shared with our Service Quality Team for review and improvement, as urgency and clear communication are essential.
If you still require any assistance after restarting the router or if the connection does not restore, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 10:53
Official
Hi Laula,
We understand how frustrating and upsetting this experience has been, especially dealing with repeated downtime, closed tickets without feedback, challenges reaching support, and then having your service cancelled after you stopped paying due to ongoing issues. This is certainly not the experience we want for our clients, and we recognise how exhausting this has been for you.
We’ve reviewed the account and can confirm that Telkom has provided confirmation that the service has been reconnected. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully. Once restarted, the service should come back online.
Your feedback regarding prolonged downtime, ticket handling, response times, and the overall support experience will be shared with our Service Quality Team for review and improvement, as urgency and clear communication are essential.
If you still require any assistance after restarting the router or if the connection does not restore, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting this experience has been, especially dealing with repeated downtime, closed tickets without feedback, challenges reaching support, and then having your service cancelled after you stopped paying due to ongoing issues. This is certainly not the experience we want for our clients, and we recognise how exhausting this has been for you.
We’ve reviewed the account and can confirm that Telkom has provided confirmation that the service has been reconnected. To restore connectivity, please restart the router, as this will allow the connection to re‑establish successfully. Once restarted, the service should come back online.
Your feedback regarding prolonged downtime, ticket handling, response times, and the overall support experience will be shared with our Service Quality Team for review and improvement, as urgency and clear communication are essential.
If you still require any assistance after restarting the router or if the connection does not restore, please feel free to reach out to us via a direct message on Hello Peter, and we’ll gladly assist further.
Warm regards,
Webafrica Crew
lQ
laula Q's updateReviewer Update
21 May 2026, 10:09hi am still waiting for feedback on the credit on the down time . thank u the router is now working
lQ
laula Q's update21 May 2026, 10:09
Reviewer Update
hi am still waiting for feedback on the credit on the down time . thank u the router is now working
Webafrica's replyOfficial
21 May 2026, 10:37Hi laula, Thank you for your message, and we’re glad to hear your router is now back online. We’ve reviewed your account and can confirm that the service was disconnected due to non-payment, and at this stage there are no active faults logged on the account. Regarding the request for downtime credit, please note that we are unable to process LTE downtime credits, as LTE services are provided on a best-effort basis and speeds are not guaranteed due to the nature of the network. We appreciate your understanding and are glad your service is now working again. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 10:37
Official
Hi laula, Thank you for your message, and we’re glad to hear your router is now back online. We’ve reviewed your account and can confirm that the service was disconnected due to non-payment, and at this stage there are no active faults logged on the account. Regarding the request for downtime credit, please note that we are unable to process LTE downtime credits, as LTE services are provided on a best-effort basis and speeds are not guaranteed due to the nature of the network. We appreciate your understanding and are glad your service is now working again. Warm regards,
Webafrica Crew
Webafrica Crew