Horrible service. Do not use this ISP. I regret.

I have not had connectivity since Monday 5 December 2022 and Webafrica has been of no assistance. Vumatel has come to physically verify the ONT box and fibre line and have confirmed the issue is the router and webafrica needs to send technicians. Webafrica themselves have informed me they do not have technicians to send out and should a technician be sent, I would have to pay for the call out fee. Mind you all this interaction is via whatsapp as there is no one to speak to telephonically. I am disgusted at the level on non service provision and everytime you ask for assistance you are asked to repeat the same futile steps. Avoid this ISP at all costs. I have logged a complaint with ICASA as welll as their business practice highly *********.