Horrible Service

The worst service provider in the country and not to mention the worst customer service experience I have ever encountered from Ashlene R, Sfiso M, and Thaaqib Johnson. I would not recommend their pathetic service to my dog even because I have had no internet for two weeks despite paying for a 30 day voucher. It seems like every second month there is a problem and I end up not having internet at home for 3 to 5 consecutive days. Every time you log a query you are told about a 24-72 hrs ETA which is NEVER resolved within that timeframe. Ashlene R, literally told me that she cannot assist me and then later changed her tune when I asked about contact details for their complaints department. Sfiso M assured me that I will be connected soon after escalating my query to Vumatel, it’s been more than 3 days since speaking to him that I’m still without internet. Thaaqib Johnson escalated the query as well. Every time I enquire about the ticket they blame Vumatel.. with no clear resolution as to when I’ll be connected. What makes it worse is that there is no contact persons or call centre to call for assistance.. WhatsApp only! If you want home internet PLEASE DO NOT use their service. People in my area have complained about their service too. I’m really disgusted and so inconvenienced with their lack of service.

Worse than pathetic in my opinion!