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Ntombi N
1 reviews | Active since Oct 2016
02 Mar 2026, 18:09
Horrible Service
Horrible service I've ever experienced can I get my issue resolved. I've been trying to get hold of them since 8 this morning to no avail I managed to speak to 1 consulting who said she'll log in a fault which she did a few minutes later after I got an SMS stating my fault ticket was closed without it being resolved, after that I tried logging a ticket since 8:58 till now im not getting thru any agent I need someone to get in touch with me ASAP you can't even call them I'm so disappointed with your service. This is the ticket number I got for the fault and was closed before I was resolved #381512
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Replies (1)
Webafrica's replyOfficial
03 Mar 2026, 09:26Hi Ntombi. We understand how frustrating this has been, especially after trying multiple times to get your issue resolved. We’ll make sure your fault is properly reviewed and re-log it with the relevant maintenance team so it can be addressed as quickly as possible. You’ll receive live updates via SMS as the fault progresses.
Thank you for your patience, and we’ll work to get your service back to full speed as soon as possible.
Thank you for your patience, and we’ll work to get your service back to full speed as soon as possible.
Webafrica's reply03 Mar 2026, 09:26
Official
Hi Ntombi. We understand how frustrating this has been, especially after trying multiple times to get your issue resolved. We’ll make sure your fault is properly reviewed and re-log it with the relevant maintenance team so it can be addressed as quickly as possible. You’ll receive live updates via SMS as the fault progresses.
Thank you for your patience, and we’ll work to get your service back to full speed as soon as possible.
Thank you for your patience, and we’ll work to get your service back to full speed as soon as possible.