Horrible service and taking peoples money

The worst experience ever. My fibre was installed in March this year. I was told that my fibre was active but it hasnt worked since the day it's been installed. I've been in contact with Webafrica since March and everytime I hear the same story, 'You will be reimbursed within 10 days.' I've had enough. I will be taking legal action as this is unacceptable. Too many people are having the same problem. I WANT MY MONEY BACK!!!