Horrible service and poor training of the agents, they don't know what they are doing

Absolutely horrible service from them. They debited my account when they assured me they won't and now it's gone over a month and they still have not refunded me. They expect me to sit on there chat from morning till evening which I did, and they assured me that everything is sorted out and there is nothing for me to do but everytime I got back to them, they don't know what I'm talking about and I must start the process again or they say I don't see this or that hasn't been done but I'm going to do it now, but again it won't be done. I have been going back and forth with them from the 23rd of June, it's now the 4th of August and still it's not sorted out. It all boils down to incompetence and poor training or just laziness. They good at taking your money but when they ***** sumthing up then they can't help you. U have to beg for them to give you back your own money that they owe you. After been assured that the money would be in my account by now, today they tell me it's going to take 10 to 20 business days to get refunded to me and thats according to the agent Lindokuhle M. When I asked to speak to a manager, they tell me they can't get ahold of them and I must come back on the chat later and try again. After I get angry complain about the service than they say they escalating it. It's bad enough they put my account in a negative and now because of they I have added bank charges to pay, but they can't adleast give me back my own money. Very poor service.