Horrible Service and **** of a company

I have been asking for help via your WhatsApp line for days now and no one is willing to help me.

I am going to report this company and open up a case of *****.

On Wednesday 27 November, I spoke to Amanda D, advising that I made a payment of R380 to my line, I sent the proof of payment and my line was activated because that is what I owed.

I was transferred to Yolanda L because my line as not working, she asisted me and it worked, I proceed to ask her when is my next payment and how much will it b, she said It was R499 on the 1 December 2024.

On the 1 December when I wanted to pay for my account, my bill said I owed R 881.67. Lesedi M sent me a screenshot with no explanation. I had to beg her/him to help me understand what is happening, and they then proceeded to say that it was an installation fee. I sent a screenshot to show them that it was mentioned that the installation was free. They then changed and said it was the processing fee, I showed her a screenshot of them deducting money out of my account on 5 November which was the processing fee. They then said that they will escalate the matter.

NO BODY CONTACTED ME!!!!!!

I had to again contact you guys because the payment was made. I spoke to Themelihle K, and explained the whole situation again, they said they do not see the payment of R380 I again sent the POP, and they said they would have to escalate the matter again.

AND AGAIN NOBODY CAME BACK TO ME!!!!!!!!!

Today I spoke to Mandisa M, EXPLAINED THE WHOLE ISSUE AGAIN. This time I was told it is a clowback fee, I asked them to explain what a clowback fee is, they said I'm being transferred to an agent, and that was it. No explanation nothing.

It is hardly 2 months with you but you guys are ****ming me out of my money, when I ask for explanations for each transaction, none is given to me.

I am on my way to open up a case of ***** against you, we will see who has the last laugh.