Horrible service and internet speeds from Webafrica in conjunction with Internet Solutions and Cell C.

I have been experiencing extremely slow internet speeds for the majority of the time since I signed up for Webafrica's Cell C LTE service. I have called Webafrica numerous times to log my issue, after which they responded that they had escalated the issue to Internet Solutions and Cell C. I never once receive a call back with an update on the status of my issue. I repeatedly have to call in again and ask what is going on. I then receive the same response every time and the same lack of feedback and communication afterwards. It has been two months since I first notified Webafrica of my issue, and I have seen zero improvement. The customer service is completely pathetic and unprofessional, with no clear evidence of any attempt being made on their side to rectify my issue and ensure I have an improved experience.

The last information they gave me was that Cell C need to investigate why I am having problems with receiving the signal from my closest tower, with a possibility of Cell C needing to come out and resolve the issue at the tower. Nothing has happened and I've received no information on whether this is going to happen or not and when. They tell me this is common that people wait two months for a response and all they can do is escalate the issue. They then just consider it outside of their hands and do not make any concerted effort to follow-up with Cell C and ensure something is done.

I am seriously considering cancelling my service. The only reason I haven't signed up for the Rain LTE service is because there is no coverage in my area, so I've had to settle for this under performing service unprofessional, unresponsive and *********** staff.