Horrible Service and Billing

I’ve been having a horrible time with this service provider. Last month I opted for manual payment option with them but I was forced to do a month to month debit order. I opted for the 28 day voucher which was paid on the 21/11/2021. Now it’s the 09/11/2021 not even 21 days after the payment was made my services is suspend. When I try get hold of a consultant I can wait for up to 3 days and even after those 3 days I am unable to resolve my solution. I don’t get paid on the 1st of the month so it’s an inconvenience for me. I can only pay mid month. I tried changing the billing date that’s why I took the 28 day voucher thinking I can make payment during the month as I would informed last month but now I’m being told a different but a different consultant now. I’m really not happy with the information being given out cause it changes depending on what consultant. I’m really not happy if I could I wouldn’t even give them a Star